Support

This Support Policy outlines how users and administrators can receive assistance if they have any issues, questions or feedback related to Desktop Communications products (MobileComm and DesktopComm).

Support Overview

Desktop Communications is distributed and managed by your organization or service provider. For the most effective assistance, all support requests should be directed to your designated administrator or service provider contact. Desktop Communications does not provide direct end-user support.

How to Get Support

End Users:

If you are experiencing issues with Desktop Communications, or having questions or feedback, please contact your organization’s administrator or IT support team. They are equipped to handle most issues and can escalate to the service provider if necessary.

Administrators:

For technical issues, service requests, or escalations, please contact your Desktop Communications service provider using the dedicated support channels provided during onboarding.

Service Provider:

Service providers may contact Desktop Communications directly for advanced technical assistance, provided they have an existing support contract with Desktop Communications or its related companies. The following contact channels are reserved exclusively for authorized service providers. Please use dedicated support channels provided during onboarding.

For any other issues, Desktop Communications can be contacted as follows:

Email address: apps@desktopcommunications.net

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